Advertising

Vietnam Labs Division is where all the ideas to develop the Vietnam market are idealized and realized. Those ideas include revolutionary advertising concepts, mapping project, etc.

Hotline Supporter

Location: Ha Noi
Responsibilities:
  • Answer incoming calls and emails from clients.
  • Consult service information and respond promptly to clients' inquiries about the QC system, both through telephone and online chats (Skype, Yahoo, web chat)
  • Manage and resolve clients’ complaints
  • Make calls and guide clients on different payment methods and the payment process.
  • Contact third parties (banks, payment gateways, etc) to solve payment transaction issues.
  • Make calls explaining why a client’s ad is rejected and help clients fix their ads
  • Record and report client's feedback.
Requirements:
  • Basic knowledge of online advertising and marketing; experience with Google AdWords is a plus.
  • Good communication and listening skills. Experience in customer service is preferred.
  • Willingness to help and solve problems
  • Intermediate English level
Benefits:
  • Welfare: recreation room, free snacks and drinksFree lunch
  • Medical expenses: up to 24 mil/year
  • Surgical expenses: no limit
  • Company's assistance for internet and cell phone
  • Regular team building activities
  • Personal development opportunities
  • Opportunity to work with some of Vietnam’s largest firms
  • Young and dynamic international working environment